Oliver is a PhD candidate in the Department of Industrial and Systems Engineering. His research interests are in identifying, characterizing, and mitigating unintended consequences that emerge in the during and after implementation when integrating applied clinical informatics tools, including AI, into clinical workflows. Ongoing work includes evaluating the implementation of ambient AI scribes in ambulatory clinics, assisting in the design and usability testing of machine learning-enabled clinical decision support systems to detect clinical deterioration, and identifying modifiable workflow factors and sources of bias that impact the quality of GPT outputs.
To date, he has authored over 60 papers. His research has been published in peer-reviewed journals in clinical and informatics areas, such as the Journal of the American Medical Informatics Association, Journal of Medical Internet Research, Journal of General Internal Medicine, International Journal of Nursing Studies, Implementation Science Communications, and JAMA Network Open.
Outside of UW-Madison, he serves as the vice chair for member engagement for the People and Organizational Issues and Evaluation workgroup in the American Medical Informatics Association. Prior to his PhD program, he served as a clinical services coordinator in neurology and neurosurgery. He also previously served as the informatics director at a free clinic network and subsequently co-led a health services research lab there. He holds a master’s degree in health informatics from the University of Alabama at Birmingham and a bachelor’s degree in applied physiology and kinesiology from the University of Florida.