Oliver is a PhD student in the Department of Industrial and Systems Engineering. His research interests include the evaluation of care delivery outcomes (e.g., clinician burnout, patient safety) that stem from the use of health information technologies, such as electronic health records, telehealth platforms, and patient portals. His research aims to improve the usability of these systems from a human factors lens.
To date, he has authored over 55 papers. His research has been published in peer-reviewed journals in clinical and informatics areas, such as the Journal of the American Medical Informatics Association, Journal of Medical Internet Research, Journal of General Internal Medicine, and JAMA Network Open.
Outside of UW-Madison, he serves as the vice chair for member engagement for the People and Organizational Issues and Evaluation workgroup in the American Medical Informatics Association. Prior to his PhD program, he served as a clinical services coordinator in neurology and neurosurgery. He also previously served as the informatics director at a free clinic network and subsequently co-led a health services research lab there. He holds a master’s degree in health informatics from the University of Alabama at Birmingham and a bachelor’s degree in applied physiology and kinesiology from the University of Florida.